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Healthy Gaming · We're Here for You

PKOK MY Responsible Gaming – Don't let entertainment become a burden

Gaming should be a source of joy. PKOK MY wants you to enjoy that experience safely, every time. This page covers everything you need — budget control, self-exclusion, and how to get help.

Keep in Mind: Gaming is entertainment, not a source of income.
PKOK MY's commitment
Budget limit settings
Self-Exclusion at Any Time
Strict 18+ age limit enforcement
Addiction support information is always available
24/7 Support — We're Here to Help
Monitoring Your Gaming History
💚 Responsible Gaming – Keep It Fun, Not a Burden Stick to Your Budget · Stick to Your Time Limits 🛡️ PKOK MY – Always looking out for you Must Be 18+ · No Entry for Minors ❤️ Game On Healthy Entertainment · Don't chase your losses Need Help? 24/7 Support Available 💚 Responsible Gaming – Keep It Fun, Not a Burden Stick to Your Budget · Stick to Your Time Limits
Protective Tools Provided by PKOK MY
Our Responsible Gaming Features
💰
Deposit Limit

Set your own deposit limit — daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.

⏳
Time Limits & Reminders

Turn on the session timer to track how many hours you've been playing. You can also set an auto-logout after a set period — so you stay in control.

🚫
Self-Exclusion

Take a break from the platform for anywhere from 7 days to permanently. During this period, you won't be able to log in and all promotional emails will be paused.

📊
View Gaming History

In your account settings, you can view your full betting and gaming history. Knowing where and how much you've spent makes it easier to stay in control.

🔒
Loss Limit

Your session will automatically end once you've lost a set amount. Keeping the loss-limit feature active reduces the risk of overspending in the heat of the moment.

👤
Age Verification

PKOK MY verifies your age at registration. No one under 18 can create an account. KYC verification may be requested for any account that raises concern.

What Is Responsible Gaming and Why Does It Matter?

Gaming is entertainment — just like watching a movie or a cricket match. But like any form of entertainment, it can become a problem when it goes too far. PKOK MY acknowledges this reality and has placed responsible play at the heart of the platform.

Online gaming is growing rapidly in Bangladesh. Millions of people spend time every day on Sports Betting or casino games – and most of them enjoy it as healthy entertainment. But for a small number of people, it can sometimes spiral out of control. PKOK MY is here to support those people too.

PKOK MY's Core Position: We believe responsible gaming is not just good for business – it's the right thing to do. The well-being of every member matters more to us than revenue.

The Golden Rules of Healthy Gaming Habits

A few simple habits when playing on PKOK MY can keep gaming enjoyable at all times:

✅ Responsible Gaming Guidelines
  • Set a budget before you start playing and stick to it. Don't try to chase back money you've lost.
  • Set a time limit – decide in advance how many hours you'll play each day. When the time is up, stop. Resist the urge to play just a little longer.
  • Never treat gaming as a source of income. Never wager money that your household cannot afford to lose.
  • Avoid gaming when you're stressed or anxious. It's hard to make sound decisions when your mind isn't clear.
  • Spending time with family, catching up with friends – there's life beyond gaming. Make sure you maintain that balance.
  • Ask yourself from time to time – is gaming still enjoyable, or does it feel like a burden? If it's the latter, take a break.

How to Tell When Gaming Is Becoming a Problem

Most people can keep their gaming under control. However, there are certain signs worth watching out for. These aren't signs of weakness — they're your cue to seek help before things go further.

Check in with yourself regularly. PKOK MY believes that being a mindful gamer is the first step toward responsible play.

Warning signs
Seek Help If You Notice These Signs
😰
Chasing losses with more bets
If you find yourself thinking "I'll win it back this time" after every loss, that's a warning sign.
🤐
Hiding Gaming from Family
Hiding your gaming from others is a sign that even you know it's gotten out of hand.
💸
Spending household money on gaming
Stop immediately if you're using money meant for groceries or bills on gaming.
😣
Feeling restless when you're not gaming
If you find yourself irritable or restless when you can't play, take a break.
🕐
Spending More Time Than Planned
You planned to play for an hour but ended up spending five.
😴
Sleep, work, or studies being disrupted
Gaming is starting to affect your daily life.
Self-Assessment
Answer These Questions Honestly
1
Have you gone over your budget while gaming in the past week?
Be Honest with Yourself
2
After a loss, were you able to stop calmly — or did you keep playing?
Reflect on Your Recent Experience
3
Has a family member or friend ever expressed concern about your gaming?
Take their concerns seriously
4
Do you notice a change in your mood or mental state when you're not gaming?
Think about the past week
5
Does gaming feel more like a compulsion than a source of enjoyment now?
Listen to yourself

If you answered "Yes" to 3 or more of the questions above, it may be time to take a step back. Use PKOK MY's self-exclusion feature or reach out to support. It takes courage — not weakness.

How to Self-Exclude
Take a Break in Just a Few Steps
Step 01
Log In

Log in to your PKOK MY account and go to Account Settings.

Step 02
Open the Responsible Gaming Section

Click on the "Responsible Gaming" option in Settings.

Step 03
Choose a Time Period

Choose any duration — 7 days, 30 days, 6 months, or permanent.

Step 04
Confirm

Once your identity is verified, self-exclusion will take effect immediately.

Step 05
Alternatively, Contact Support

Can't find the setting? Let us know via live chat – it'll be done in 2 minutes.

Budget & Limit Control Tools
Tools Available from Your Account Settings
1
Daily Deposit Limit

Set your own daily deposit cap. Once the limit is reached, deposits will be blocked for the rest of that day.

2
Weekly Loss Limit

Decide in advance how much you are willing to lose in a week. Once that limit is reached, betting will be suspended until the week ends.

3
Session Time Limit

Set how many hours you want to play in a single session. When the time is up, you'll receive a notification and the session can be ended if you choose.

4
Cooling-Off Period

Need an immediate break? Activate a 24-hour or 72-hour cooling-off period. During this time, you will not be able to participate in any games.

5
Reality check

A pop-up will appear every hour or two showing how long you've been playing and how much you've won or lost.

6
Promotion Opt-Out

If you no longer wish to receive bonus or promotional emails, turn off promotional communications in your settings.

PKOK MY's Level of Commitment
Our Investment in Responsible Gaming
Age verification functionality98%
Self-Exclusion Success Rate99%
Support Response Time96%
Data Protection Compliance100%
Read more: Gaming & Mental Well-being

Many people turn to gaming to escape stress. It may offer temporary relief, but it doesn't solve the underlying problem – and sometimes gaming itself becomes a source of stress.

PKOK MY recommends — if you feel you're gaming purely as an escape, take a break. Talk to family, spend time in nature, or revisit an old hobby.

Responsible gaming isn't just about playing less – it's about playing with the right mindset. Gaming is true entertainment only when it starts with a smile and ends with satisfaction.

Keep in Mind: Don't chase losses. Every game result on PKOK MY is independent – previous outcomes have no effect on future ones. Let go of the "I'm due for a win" mindset.

Where to turn when you need help

If you feel gaming has become a problem, don't face it alone. Reaching out for help is a sign of strength. Get support through the options below:

PKOK MY Live Chat

Available 24/7. You can request self-exclusion or set limits at any time. Our support team will assist you with care and understanding.

Contact via Email

Write to us at [email protected] with the details. You will receive a response within 24 hours. Your privacy is fully protected.

Talk to Your Family

Talk openly with someone close to you. They can be your greatest source of support.

Professional Counselling

If needed, speak with a mental health professional. Recovery is possible.

🆘 Immediate Help
If you feel you need to act now, take the following steps:
Log in to PKOK MY to activate self-exclusion
Contact Support via Live Chat
Remove the App from Your Phone
Talk to someone you trust
Take a 24-Hour Break
Remember: acknowledging the problem is the first step toward solving it.

Enjoy Gaming in a Safe Environment

Join PKOK MY where your safety is our responsibility. Play responsibly and enjoy the experience.

Sign Up Log In
General FAQs
Support & Withdrawal FAQs

PKOK MY's customer support team is available 24/7, every day of the week. Assistance is available in Bengali – no English required.

Ways to Reach Us:

  • Live Chat: Click the chat icon at the bottom right of the site. Average response time is under 3 minutes.
  • Email: [email protected] – Share your issue in detail and we'll get back to you within 24 hours.
  • FAQ Page: Common questions are answered right on the page.

Dedicated support agents trained specifically in responsible gaming, self-exclusion, and mental health assistance are available to help.

Withdrawals at PKOK MY are simple and among the fastest payment processes in Bangladesh.

Withdrawal steps:

  • Log in to your account and go to the "Withdrawal" section.
  • Enter the amount (minimum ৳500) and choose your payment method.
  • Confirm the number you want to send to – it must be an account in your own name.
  • Confirm and submit your request.

Processing time:

  • BKash/Nagad: Typically 5–15 minutes
  • Rocket: 10–20 minutes
  • Bank Transfer: 1–2 business days

If you have an active bonus with incomplete wagering requirements, your withdrawal may be put on hold. In that case, please contact support.

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