Question 1

How do you get free spins and the daily sign-in bonus on PKOK MY — do they need to be claimed separately? Bonus

Accepted Answer

Free spins and the daily sign-in bonus are two separate perks on PKOK MY, and both are straightforward to get.

How the daily sign-in bonus works:

Logging in every day automatically earns you points or a small bonus. Log in 7 days in a row and you'll receive a special reward on the seventh day.
Check the daily calendar under your account's "Rewards" or "My Bonuses" section.
Missing a day breaks your streak — you'll start back from Day 1 the following day.

Where free spins come from:

Weekly promotions offer 10–50 free spins on selected slots games.
When a new slot launches, free spin offers are available for a limited time.
Go to the bonus page and click the "Claim" button to activate it. For some offers, simply opening the relevant game is enough.
Winnings from free spins are generally subject to a 15–20x wagering requirement.

Tip: Keep notifications on – get instant alerts about new free spin offers.

Question 2

What tools does PKOK MY offer to help me manage my playing budget or take a break for a while? Account

Accepted Answer

PKOK MY's responsible gaming tools are available under the "Responsible Gaming" section in your account settings. Using them is entirely your own choice — the support team will not pressure or stop you.

Budget management tools:

Deposit Limit: Set a maximum deposit amount per day, week, or month. Limits can be lowered instantly; increasing them requires a 7-day cooling-off period.
Loss Limit: Your session will automatically end once you've lost a set amount.
Session Timer: Decide how many hours you want to play beforehand — you'll get a reminder when time is up.

Self-Exclusion:

You can take a break from the platform for 7 days, 30 days, 3 months, 6 months, or permanently.
During a self-exclusion period, login will be disabled and you will not receive any promotional messages.
If you can't find the tool, let us know via live chat — it'll be done in 2 minutes.

Learn More Responsible Gaming Visit the page.

Question 3

The PKOK MY app keeps crashing or won't open — what should I do? Technology

Accepted Answer

Apps failing to open or freezing are usually caused by a handful of common issues. Work through the following steps to troubleshoot:

Steps for a quick resolution:

Check for Updates: Open the Google Play Store or App Store, search for PKOK MY, and install any available update.
Clear App Cache: Settings → Apps → PKOK MY → Storage → Clear Cache.
Restart Your Phone: Simple, but it works more often than you'd think.
Check your internet connection: Try switching from mobile data to WiFi, or the other way around.
Check your storage: Your phone needs at least 500 MB of free storage space.

To reinstall the app:

Uninstall the old app, restart your phone, then download and install it fresh.
If you're using an APK file, download the latest version directly from the PKOK MY website.

If the issue persists, contact us via live chat with your device model and Android/iOS version. Our tech team typically resolves it within 1 hour.

Question 4

Two people in my household both use PKOK MY — will running two accounts from the same phone or WiFi cause any issues? Account

Accepted Answer

PKOK MY's policy is clear: Only one account per person is allowed. If the same person creates two accounts, both may be suspended and the balances are at risk of being forfeited. About family situations: Two separate family members (such as a husband and wife or siblings) may each hold their own account, provided they use different names, mobile numbers, and payment methods. Two players using the same WiFi is generally allowed under our policy, but sharing the same device may cause issues. PKOK MY monitors IP addresses and devices to prevent bonus and promotion abuse. What you should never do: Creating a new account after a previous one was banned. Creating a second account to claim bonuses under someone else's name. Using the same payment method across two accounts. If you're unsure, ask us directly via live chat – you'll get an honest answer.

Question 5

How much bonus do I get for referring a friend to PKOK MY, and when will it be credited to my account? Bonus

Accepted Answer

PKOK MY's referral program is one of the best in Bangladesh — bring a friend on board and you both walk away with rewards.

Step-by-step referral process:

Log in and head to the "Refer a Friend" or "Refer & Earn" section.
Copy your personal referral link or code.
Send your friend a referral link — they sign up using that link.
As soon as your friend makes their first deposit, the bonus will be credited to your account.

Bonus details:

You can earn up to ৳300 for each successful referral.
New members are also eligible for their own welcome bonus.
The bonus is credited to your account within 24 hours of your friend making a deposit.
There's no limit on referrals – the more you refer, the more you earn.
A 10x wagering requirement applies to the bonus.

If you haven't received your bonus, share your referral code with support and it will be resolved within 24 hours.

Question 6

What happens to my bet if a cricket match is abandoned due to rain or a football match is stopped before full time? Betting

Accepted Answer

For cancelled or incomplete matches, PKOK MY follows international Sports Betting standards.

If the match is completely cancelled:

All bets are cancelled and the full stake is returned to your account.
Refunds are processed within 1–6 hours in most cases, though some may take up to 24 hours.

If a match is abandoned mid-way:

Cricket (ODI/T20): If the required number of overs have been completed, the result may be determined under D/L rules and the bet will be settled accordingly.
Football: If the match is stopped before 90 minutes, bets are generally voided.
In live betting, markets that have already been settled may remain so.

What to do if you haven't received your refund:

Wait 24 hours.
Contact support with your betting ID.

Full Settlement Policy Terms & Conditions on the page.

Question 7

Can I follow live match scores on PKOK MY? Is live streaming available too? Betting

Accepted Answer

Yes, PKOK MY offers real-time live scores and match statistics. It's free for all logged-in members.

Where to find live scores:

Go to the Sports Betting section and click on any active match.
Select the "Live" tab to see all ongoing matches.
Scores, overs, wickets, and goals — all stats update in real time.

About Live Streaming:

Video streaming is available for selected matches. A minimum account balance or recent betting activity may be required to access it.
A ▶ icon will appear next to a match when a stream is available.
Live streaming is available for major sports including cricket, football, and tennis.

Using it alongside live betting:

You can place live bets on the same screen while following the score in real time — one of PKOK MY's most popular features.

PKOK MY FAQ – Everything You Wanted to Know

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